If you have forgotten your password for the Office 365 account, try to recover or reset the password. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime. When you fill out that form, there are few things you can do to improve your chances of recovery of that account. Important thing to remember is that you will be able to change your password by yourself if the administrator in your organization allows users to change their passwords. If not, the password reset page provides you with a possibility to contact your administrator.

Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption. Boost your SMB’s security and compliance with Microsoft 365 Business Premium. Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing. In these cases, direct escalation to Microsoft or working with a Microsoft CSP partner, such as TrustedTech, can expedite resolution and minimize downtime. Our licensing engineers can help triage complex problems and ensure you're on the right support path.

Domain Verification Issues

If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution.

• If not, the password reset page provides you with a possibility to contact your administrator.
• As the name of this tool suggests, Remote Connectivity Analyzer can identify Office 365 issues with connectivity.
• It indicates that you have reached the storage limit specified by your subscription plan.
• NAKIVO Backup & Replication is a universal data protection solution that can protect not only Office 365 but also virtual, physical, and cloud environments.
• When you encounter Office 365 issues with Outlook online, this app turns out almost completely useless.
• If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period.

Repair Outlook OST File Not Working in Office 365 – Complete Fix (

For advanced troubleshooting, FixTechGuide offers remote support to restore performance and indexing accuracy for Outlook and other Office apps. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-time. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date.



Microsoft offers several built-in tools to help identify and resolve persistent issues. This ensures that the system-wide search index service is active and linked to Office 365 apps. Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members. However, sometimes employees may not have the required permissions to open and edit an item. This error appears when you fix MFA prompts not working attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by your subscription plan.

Office 365 Repair Tool

The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. Download and run the official Microsoft Support and Recovery Assistant (SaRA). It automatically diagnoses and repairs many Office 365 problems — including search indexing and sync issues. In this guide, you’ll learn how to fix Office 365 search not working after update using step-by-step methods verified to restore indexing and search functionality. Whether it’s Outlook, Word, or Excel, these fixes ensure your data is re-indexed, searchable, and synced properly.

The Top Backup Software Options for Safe and Secure Data Protection

If multiple versions of Microsoft Office are installed, Office 365 activation issues may occur. Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again. Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center.



When you want to continue the work you did on the desktop, and the file is available there. Yet if this didn’t work it means that the same file you worked on another device didn’t make repair PST file without data loss it to OneDrive as it should. It is a sign that this other device isn’t connected to the OneDrive correctly, or a simpler problem, isn’t connected to the internet. When it’s a problem with an internet connection, check your wi-fi or ethernet connection, and contact the internet provided if required. Some of them allow users to get updates before the main release while others provide updates at a later time.



Check the firewall on your computer, the router, and DNS configuration. Microsoft 365 is a robust platform, but when problems arise, fast resolution is key to productivity. From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly. While M365 is highly stable, it’s not immune to occasional disruptions. Microsoft recommends updating Windows, Microsoft Office and other software regularly. Microsoft Exchange connectivity diagnostic updates are released on a regular basis and allow you to protect software against known threats, fix bugs, and so on.