This means that the authentication setup for your sync is no longer valid. This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. To update from Azure AD Sync to Microsoft Entra Connect, see the upgrade instructions.

Top questions it leaders have about microsoft copilot (and how to answer them)

• I have multiple users experiencing sync errors with Outlook and office365.
• We have reset the router, checked internet speeds, signed in and out of M365 apps, reinstalled apps and checked for Windows updates.
• It seems to be some sort of error with the user not being able to connect and sync with M365 servers.
• Both of our authentication methods can fail if the Enterprise Applications entry for the sync in Azure AD is deleted or if it has had its permissions modified.
• If that doesn't resolve your missing users issue, please follow our guide to troubleshooting missing users below.
• We are a paid-for question and answer site and not affiliated with any other company.
• Whether Microsoft Office 365 won’t open, or you're facing persistent Microsoft 365 sign-in problems, our experts are here to help.
• The sync will fail if it can't find any users that comply with your filtering preferences or the system's requirements for user records.

The Users Processed count will be 0 is there are no users in the troubleshoot Outlook synchronizing folders error synced dataset after filtering. If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list. You can do this in the Microsoft 365 Sync Wizard on the configuration page of your platform settings. You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors.

I got an error message that my company has exceeded the number of objects that can be synchronized

To diagnose Outlook and OneDrive connection issues that often cause Office 365 not working problems. Create your account and connect with a FixTechGuide support for Office 365 world of communities. I have a user who is having trouble syncing with Microsoft 365. The authentication issue occurs because of missing package information about either the Active Directory Authentication Library (ADAL) or Live ID.

What should I do if my sync failed due to authentication issues?

Comprehensive repair solutions for Exchange connectivity diagnostic Office apps—both Quick Repair and Online Repair to ensure minimal downtime. To identify Microsoft-side issues affecting Office 365 services. Are you facing Microsoft Office 365 not opening or continuing to crash? This is one of the most frustrating issues with Microsoft Office, often caused by update failures, corrupted files, or compatibility problems. Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption. In these cases, direct escalation to Microsoft or working with a Microsoft CSP partner, such as TrustedTech, can expedite resolution and minimize downtime.

Tools & Methods To Use to Troubleshoot Office 365 Issues

To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter. You need to login to the correct microsoft account if you need to sync your computer and tablet. TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.