To provide more speed, it combines multiple channels into one. They can become overcrowded when too many networks use the same channel groups. This is especially common in apartment buildings and other situations where multiple routers broadcast within range of one another. Our devices run software so we can use them, like Windows on computers and iOS on iPhones.

Your device is on a crowded Wi-Fi channel

While we definitely don’t recommend spending much time on the web unprotected, the best way to check if antivirus is causing your problem is to temporarily shut it off. Your antivirus could be conflicting with a program and blocking your internet connection. You may see a message saying, "The best drivers for your device are already installed." That’s not always the case.

Check your router log

• Your router keeps a log of significant events on your network.
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• (1)  Some functions of wireless will be different due to firmware version.
• You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center.
• After you see a network signal on your devices, try and connect to it to see if the internet has recovered.
• Certain materials, like stone, metal, tile, and water are particularly hard on Wi-Fi signals.
• When you use a wireless router to connect to the Internet, you find that your wireless connection device is often disconnected.

Sometimes, giving your computer a clean from code.swecha.org networking slate can resolve strange disconnection issues and other hiccups that are difficult to diagnose outright. So make sure you have all your login credentials before you continue. Randomly disconnecting internet could be the result of issues with your provider’s network.

How can I extend my Wi-Fi range?

See our guide on 10 easy ways to speed up your Wi-FI, to give your Wi-Fi a boost. Computer programs running in the background of Office 365 sync problems and login fixes your OS can sometimes slow your internet connection or drop it altogether. This can happen if a program hogs all your bandwidth for a short period or conflicts with your firewall. Cloud backup programs, auto-updater clients (think Adobe), and third-party utilities are notorious troublemakers.

Cannot connect to wifi. Network status says "off" and network cable "disconnected". I have tried everything. I did get

A weak Wi-Fi signal can result from obstructions, a lack of range, or even interference from other Wi-Fi networks and electronic devices. You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center. The wireless channel of the ASUS router is default to [Auto], you can switch to a control channel with less interference. If you have a separate stand-alone router, you should definitely make sure it’s up to date—especially if you didn’t get it from your provider.



Hopefully, they can give you an estimate of when the service will be back to normal. Wi-Fi signals weaken over distance, so if you’re too far from your router, your internet may cut in and out as Wi-Fi struggles to reach your device. Obstructions between your device and router may also cause intermittent disconnections. Anytime you have issues with your internet, always restart the modem or gateway first. It sits at the edge of your provider’s network, so it could be the root cause of your connection woes. If Wired mailbox not updating on IMAP devices can access to internet via modem, may refer to below trouble shooting steps.

Saying the internet is disconnected but connected!

Your router keeps a log of significant events on your network. Reviewing this information could lead you to the source of your internet connectivity problems. If turning off the antivirus software fixes your problem, turn it back on and then get in touch with tech support. You may need to disable the conflicting program or process—or try a different antivirus ASAP. You’re more likely to experience this problem if you supply your own modem or get a new one from your provider.