IMAP emails not showing up on their own Thunderbird Support Forum

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Whenever I drag messages from the All Mail folder to the Trash folder on Outlook, these messages remain visible in the All Mail folder when accessed via webmail.



mailbox not updating on IMAP

Their webmail works fine, and when this account is added to the Windows Mail app, everything works perfectly. These are the common reasons why the IMAP folder is not syncing. To resolve the IMAP issue, I will explain different solutions in the upcoming section of the article. It's just a little bit technical, but we have an IMAP proxy that chooses from some different backend IMAP servers. If the user account ends up on an old IMAP server implementation (in that case f.i. a Cyrus imapd 2.4.17), IMAP Client of iOS 18 Mail app doesn't work. If the proxy directs requests to a newer IMAP server implementation (f.i Cyrus imapd 3.6.1), the iOS 18 Mail app works as expected, even the requests are handled by the same IMAP server proxy.

Why IMAP Folder is Not Properly Syncing?



Please report suspicious activity using the "Report Abuse" option. Windows 10 will reach EOS (end of support) FixTechGuide fix for stuck folders on October 14, 2025. For more information, see this article.

mailbox not updating on IMAP

Chosen Solution



I use both webmail and Outlook desktop client to access my Gmail. I am normally looking at the All Mail folder on Outlook. Whenever I drag messages from the All Mail folder to the Trash folder on Outlook, these messages fix MFA prompts not working remain visible in the All Mail folder when accessed via webmail.

mailbox not updating on IMAP

IMAP folder sync issue in the new Outlook (moved emails not syncing to webmail)



These methods help you in the synchronization process. If this does not work, you can contact your email provider. After that, it is also important to secure your IMAP folder to prevent this issue from happening in the future. So, properly follow the above steps and backup your data from IMAP folders. When you right-click one of the folders that doesn't show new mail unless you select it, Properties, is the box 'When getting new messages... It's usually not checked by default for IMAP to minimize network traffic.

  • Meanwhile, the "connecting" or "Checking for mail..." just stays on the bottom status bar of the mail app.
  • I will try the safe starts and experiment with the buttons ans see if it improves.
  • My VPN was working in the background, even though the file was closed.
  • After instalation ios 18 all my accounts in mail app stopped to sync( including icloud mail).
  • It's usually not checked by default for IMAP to minimize network traffic.


My accounts in Mail app stopped to sync post update



I am also running QuickFolders and its the same nothing shows up on those tabs until i physically click on them. Ok so my mistake the Properties option is there when right troubleshoot Outlook synchronizing folders error clicking folder - I was only focused on right clicking on the email address to take me to server setting I was not clicking on the actual folder. I right click a folder and Properties and it take me to attached windows. I don't see - 'When getting new messages...

mailbox not updating on IMAP



Wonder if the vpn is causing an issue. Perhaps something in TB needs to be tweaked. I have no firewall monitors running during the day that would interfere just the vpn. I have several email accounts / IMAP set-up. So looking at my tree of email accounts one inbox might have 10 mail total and 3 unread form earlier.
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