Microsoft offers several built-in tools to help identify and resolve persistent issues. You can stop any accounts from being brought over by adding them to the sync deny list. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. I'm considering deleting as many objects from the tenancy as I can, and starting from as close to the beginning as I can. Even I've only been doing this with test users so far, so haven't actually broken any actual users yet, I still need to get this resolved quickly. A vast community of Microsoft Office365 users that are working together to support the product and others.

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Outdated credentials get stuck on devices, password sync gets turned off, or Microsoft Entra Connect just doesn’t update like it should. Here’s a step-by-step approach to help you spot the issue, fix it, and avoid these sync delays down the road. While M365 is highly stable, it’s not immune to occasional disruptions. We also check the synchronization scheduler to confirm delta and full sync cycles finish successfully.

What to do when Office 365 password reset doesn’t sync across devices

To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure AD. The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page. You run the Microsoft consent process using an eligible M365 account after which you will be taken FixTechGuide fix for stuck folders to the sync's setup wizard. You can close the wizard at this point as you do not need to complete it for re-authentication to take effect.

Login & Sync Errors: Personal & Business Microsoft 365 Accounts on Same Device

Start by disconnecting the device from Work or School Account settings, then reconnect with the user’s updated password. Cached credentials on Windows or mobile devices can block the update. We tell users to sign out and sign back in with the new password. Running the Azure AD Connect Health tool gives you alerts for sync errors and interruptions. Keeping Azure AD Connect up to date and testing sync regularly helps password resets flow like they’re supposed to.

Reviewing Device Sign-In Settings

The Users Processed count will be 0 is there are no users in the synced dataset after filtering. The sync will fail if the groups you selected to load users from no longer exist in Azure AD. Typically this is because the selected groups have been deleted from Azure AD since the M365 sync was configured on your account. To get the sync working you will either need to delete users or have the user limit on your repair corrupted OST in Outlook account increased. Users I create within the Office 365 portal are fine, so I assume it is something to do with Azure AD Connect. We have reset the router, checked internet speeds, signed in and out of M365 apps, reinstalled apps and checked for Windows updates.

How Much Do Managed IT Services Cost?

We start by checking that Azure AD Connect is running and password sync is enabled. Fix Outlook and Office365 Sync Issues If it’s in Staging Mode or a recent change didn’t trigger a full sync, passwords won’t update in Microsoft 365. If a password reset in Office 365 doesn’t sync across devices, it’s usually because of incomplete synchronization, old credentials, or device caching.

Common Causes of Office 365 Password Reset Sync Issues

• The sync does not delete users but rather sets them to inactive.
• If it didn’t, a few targeted checks usually restore access—no need to keep resetting your password over and over.
• Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.
• On macOS or iOS, delete stored credentials from Keychain Access.
• Checking the sync logs helps confirm password changes are making it everywhere they should.
• Bad settings in Azure AD Connect cause lots of password sync failures.

You should run a test sync after re-authenticating the sync to ensure it is working. Devices sometimes keep using cached passwords even after a successful sync. If users access multiple apps with the same login, we make sure Single Sign-On (SSO) settings line up so the new password works everywhere in Microsoft 365. If there’s a delay, we manually trigger a password sync using Microsoft Entra Connect.