Cannot Sign into Microsoft 365? Expert Troubleshooting Guide

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Remove and re-add your account under the "Account" settings of the app if needed.



guide to Office 365 sign-in errors

If your account is locked due to multiple unsuccessful login attempts, wait for the lockout period to end. It can vary from 1 to 30 minutes, depending on the number resolve Outlook not sending emails fast of failed attempts you have performed. Once the waiting period is over, try logging in again with the right credentials. In these scenarios, you’ll need more in-depth knowledge of Office 365 licensing, Azure Active Directory (Azure AD) configurations, or advanced policy settings.

How do I fix the ‘Product Activation Failed’ error in Microsoft 365?



If we don't detect any problem, we'll guide you through how you can help yourself. Being a Microsoft 365 user, if you have encountered an error while logging into your account, you are not alone. Remember, if all else fails, reaching out to Microsoft Support directly or using their official support documentation can provide tailored assistance for complex organizational setups. With the right planning and knowledge, nearly all sign-in and activation troubles can be resolved quickly and efficiently. Sometimes cached credentials on your device or a corrupted Office profile can lead Outlook OST vs PST repair to repeated sign-in prompts or activation failures.

guide to Office 365 sign-in errors

Recover your account



guide to Office 365 sign-in errors

Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC. Find solutions to common problems or get help from a support agent.

3 Step 3: Verify Network Connectivity and Firewall Settings



  • For codes linked to storage limitations, free up disk space or install on an external drive.
  • Double-check your internet connection, as OneDrive requires an active network to sync files properly.
  • Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications.
  • The "Unlicensed Product" error usually indicates an inactive or unlinked subscription.
  • You'll have the option to do that on your \"My Questions\" page if you choose to rate our interaction or you can request me by name if you wish.
  • If you would like to ask me another question in the future, you can add me as a favorite Expert.
  • Keep cache sizes clear and refer to official Microsoft troubleshooting manuals for persistent app freezes.


Regardless of the root cause, understanding the core steps to troubleshoot and resolve these issues is essential for an efficient, well-run IT environment. A slow installation is often caused by network problems or background tasks monopolizing bandwidth. Close other programs or downloads running on your device to free up resources. If you’re still stuck, reboot your computer and try the installation again, preferably during off-peak internet hours. If network connectivity is solid and you’ve ruled out firewall or proxy blocks, clearing cached credentials and repairing the Office installation are the next logical steps. After running the tool, restart your system to clear any residual files.

Microsoft 365 Troubleshooting – Quick Fixes for Common Problems





Look up the error code on the official Microsoft site for tailored steps. FixTechGuide Outlook repair tutorial Check if your system meets the Microsoft 365 installation prerequisites. For codes linked to storage limitations, free up disk space or install on an external drive.
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