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Certain services need to be running for Outlook to connect properly.



Exchange connectivity diagnostic

That includes companies that use Exchange Online as well as those that run Microsoft Exchange Server on-premises. The system is delivered as a software package for installation on Windows Server or Azure. The SAM will monitor storage capacity and warn you when space is running out. You can reset cached Exchange mode try out the Microsoft Management Tools on a 30-day free trial.

  • This package will record throughput and response metrics for Exchange Server while simultaneously looking at server capacity.
  • This tool also monitors physical servers to identify resource availability.
  • Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
  • These tests include a connectivity test for the server and another utility to test the connectivity of the autodiscovery service.
  • O    If any of these services are stopped, right-click and select Start to restart the service.
  • If that test fails, use the second radio button option and enter the URL of the server.


Troubleshooting Outlook Connectivity Issues with Exchange Server



Exchange connectivity diagnostic

Exchange uses virtual directories for various services, such as OWA (Outlook Web Access) and Autodiscover. Check the statement about using a valid email account and pass the Captcha challenge. Microsoft has created a free online tool to help you check all aspects of your connections that are needed for a range of Microsoft products. The available checks for your email system are laid out on the first, default tab of the utility. If the issue persists after troubleshooting, consider contacting Microsoft Support for further assistance.

SolarWinds Microsoft Management Tools (FREE TRIAL)



Exchange connectivity diagnostic

We will include third party tools in the list of utilities that you can use as part of your connectivity testing tasks. These allow for in-depth, internal testing of server status disable faulty add-ins in Outlook and protocol health. Ensuring reliable connectivity to Microsoft Exchange Server is essential for maintaining seamless communication within an organization.

Verify DNS Resolution



Replace with the fully qualified domain name of the Exchange server, such as exchange.example.com. SolarWinds Microsoft Management Tools include a module that tracks Exchange Server’s performance. This is the Server and Application Monitor, which installs on Windows Server. The results screen tells you whether the test connected successfully and if not, where problems were encountered.

Exchange Online Migration - Remote Connectivity Test Fails



Exchange connectivity diagnostic

If that succeeds, then you know your problems lie with Outlook sync help from FixTechGuide the autodiscovery system. Each Outlook client has an Autodiscover method to locate the relevant Exchange server. The radio button under the credentials fields allows you to test this. Currently, Outlook setup works both on-network and off-network so I believe autodiscover is working as it should.
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