We also remind users to refresh their Office sign-in token by signing out of all Microsoft apps and signing back in with the new password. Azure AD Connect handles password sync, but it runs on a schedule—usually every 30 minutes. So, if you just changed your password, there might be a short window where your old password still works and the new one hasn’t reached every system. Technical Specialist with 3+ years of experience in implementing IT infrastructure, AI-driven automation and supporting digital innovation. His work focuses on helping businesses adopt reliable, future ready technologies that improve performance and protect critical data. He brings a practical, solution-focused approach to every IT challenge.

Calendar Sync Issues in Outlook

If there’s a delay, we manually trigger a password sync using Microsoft Entra Connect. Waiting a few minutes after changing the password often clears up short-term sync issues. We look at audit logs in the Microsoft 365 admin center to see when and where modern authentication troubleshooting the password changed. That tells us if the new credentials made it to the cloud directory.

Proactive Services

Bad settings in Azure AD Connect cause lots of password sync failures. If password writeback isn’t enabled or the service account doesn’t have the right permissions, new passwords won’t update in Active Directory. That leaves people locked out with their new password on the cloud but not locally. We show users how to reset passwords using approved methods like the Microsoft 365 portal or self-service password reset (SSPR). If someone changes their password only in the cloud or just on a local system, things can get out of sync pretty quickly. Outdated credentials get stuck on devices, password sync gets turned off, or Microsoft Entra Connect just doesn’t update like it should.

TECHOM Systems Pty Ltd

Throughout this blog, we explored the most common Office 365 problems, from login errors and Outlook crashes to update related issues and syncing troubles. You also learned simple troubleshooting steps you can try on your own, along with when it makes sense to bring troubleshoot outlook synchronizing folders Error in expert help. When your business runs on office 365, even a small issue can cause big disruptions.

Microsoft 365 Admin Center Not Responding

• Many users post their problems and solutions in official Microsoft forums.
• Another which is shown below, is a user opens a new message, or replies to one, and lets it sit for a while.
• We go above and beyond the average software reseller because we built our business on trust.
• For managed setups, we can push a PowerShell script with Intune or Group Policy to clear cached tokens on all devices.
• Reach out today and take the pressure off your internal IT team.
• If problems stick around, we rejoin the devices to Microsoft 365 services.

If users access multiple apps with the same login, we make sure Single Sign-On (SSO) settings line up so the new password works everywhere in Microsoft 365. First, we check that the password reset finished in Microsoft 365 or Microsoft Entra ID. The user should log in to the Office 365 web portal with the new password. If the old password still works, the reset probably hasn’t synced. We tell users to sign out completely and remove stored credentials from Windows Credential Manager or their device’s keychain. Sometimes, rejoining the device to Azure AD or just reauthenticating in Office apps does the trick.

Force Synchronization with Azure AD Connect

If your Office 365 is behaving strangely, it could be due to an ongoing issue that Microsoft is already working on. Keeping an eye on the dashboard can save you from unnecessary troubleshooting. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. Real-time collaboration is at the core of Microsoft 365; however, issues can arise due to permissions, software version conflicts, or connectivity problems.